Victims of Steam item trade scams will no longer be reimbursed for their loss, Valve has said.
In an FAQ on the Steam support page, Valve explained that replacing items lost in scams–particularly the rarer variety, which tend to be the main target–could devalue the worth of the item overall.
“Our community assigns an item a value that is at least partially determined by that item’s scarcity,” it explains. “If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced.”
“We sympathize with people who fall victim to scams, but we provide enough information on our website and within our trading system to help users make good trading decisions. All trade scams can be avoided.”
Elsewhere, Valve detailed the course of action it takes in the event it ascertains a user is in fact a scammer.
“If evidence exists that the Steam user is a scammer, Steam Support will ban the account from using the Steam Community, including Trading and using the Steam Market,” it said.
“The length of the ban is dependent on the severity and quantity of the scams. In some cases, scammers will be banned permanently. If a scammer has multiple accounts, all of their accounts may be subject to the ban as well.”
It continues: “In some cases, scammers will hijack an account and use it to commit scams, fraud or more hijackings. In these cases, we lock the account until the rightful owner contacts us about the hijacking.”
Valve recently introduced a new refund policy for Steam that allows you to return games and DLC within two weeks of purchase, provided you haven’t played the content in question for more than two hours.
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